Shipping Policy

1. Order Processing

• All orders are processed within 1–2 business days after successful order confirmation.
• Orders placed on Sundays, public holidays, or after business hours will be processed on the next working day.
• During high-demand periods, festive seasons, or promotional sales, processing time may slightly increase.

Once your order is packed and dispatched, you will receive a confirmation message/email with shipment details.

2. Shipping Coverage

We currently deliver across India and to selected international destinations.

Domestic Shipping

We provide shipping services throughout Kerala and other states across India.

International Shipping

International delivery is available only for selected countries and regions. Availability may vary depending on shipping regulations and courier service coverage.

3. Shipping Charges

Shipping charges are calculated based on:

• Delivery location
• Weight of the package
• Quantity of products ordered
• Shipping method selected

The exact shipping amount will be displayed during checkout before payment confirmation.

Free Shipping Offers

We may occasionally provide free shipping offers on selected products or minimum purchase amounts during promotional campaigns.

4. Estimated Delivery Time

Within Kerala

Estimated delivery time: 1–3 business days after dispatch.

Outside Kerala (Within India)

Estimated delivery time: 3–7 business days after dispatch.

International Orders

Estimated delivery time: 7–15 business days depending on the destination country and customs clearance process.

Please note that delivery timelines are approximate and may vary due to courier delays, weather conditions, remote locations, public holidays, or unforeseen circumstances.

5. Shipment Tracking

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (if provided during checkout).

Customers can use the tracking number to monitor shipment status through the courier partner’s tracking system.

6. Packaging Information

We take special care in packaging coconut oil products to maintain product safety and quality during transportation.

• Bottles and containers are securely packed to prevent leakage or damage.
• Eco-friendly and protective packaging materials may be used whenever possible.

If you receive a damaged package, please contact us immediately with photos/videos of the package and product.

7. Delayed or Failed Deliveries

Delivery may be delayed due to:

• Incorrect shipping address
• Unreachable customer phone number
• Weather conditions
• Courier operational issues
• Public holidays or strikes

If delivery fails because of incorrect information provided by the customer, additional shipping charges may apply for re-delivery.

8. International Customs & Duties

For international orders:

• Customs duties, import taxes, and local charges (if any) are the responsibility of the customer.
• Delays caused by customs clearance are beyond our control.
• We are not responsible for rejected shipments due to country-specific import restrictions.

9. Missing or Damaged Orders

If your order arrives damaged, leaking, or incomplete, please contact our support team within 48 hours of delivery with:

• Order number
• Photos/videos of the package
• Description of the issue

We will review the issue and provide an appropriate resolution.

10. Contact Us

For any shipping-related questions or support, please contact us through our official customer support channels.

We appreciate your trust in our products and strive to deliver fresh, high-quality coconut oil products safely to your doorstep.