Privacy Policy

1. Information We Collect

We may collect personal and non-personal information from customers when they:

• Create an account
• Place an order
• Subscribe to newsletters
• Contact customer support
• Participate in offers or promotions

The information collected may include:

• Full name
• Email address
• Mobile number
• Shipping and billing address
• Payment information
• Order history
• IP address and browser/device information

We only collect information necessary to provide our services and improve customer experience.

2. How We Use Your Information

The information collected may be used for:

• Processing and delivering orders
• Providing customer support
• Sending order updates and notifications
• Improving website performance and user experience
• Informing customers about offers, discounts, and new products
• Sharing wellness tips, product information, and promotional content
• Preventing fraud or unauthorized activities

We do not sell or rent customer personal information to third parties.

3. Payment Information

All online payments are processed through secure payment gateways. We do not directly store sensitive payment information such as:

• Debit/Credit card numbers
• CVV numbers
• Banking passwords

Payment processing is handled by trusted third-party payment providers with industry-standard security measures.

4. Data Security

We implement appropriate technical and security measures to protect your personal information against:

• Unauthorized access
• Data misuse
• Loss or theft
• Alteration or disclosure

Security methods may include:

• Secure servers
• Encrypted connections (SSL)
• Restricted access to customer data
• Regular website monitoring

While we take reasonable precautions, no online system can guarantee complete security.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Improve website functionality
• Remember customer preferences
• Analyze website traffic and performance
• Enhance shopping experience

Customers can disable cookies through browser settings, though some website features may not function properly.

6. Third-Party Services

We may use trusted third-party services for payment processing, shipping and logistics, marketing campaigns, and website analytics.

These third parties may access limited customer information only as necessary to perform their services. We are not responsible for the privacy practices of external websites linked from our platform.

7. Marketing Communications

Customers may receive promotional emails, SMS, or WhatsApp messages regarding:

• New product launches
• Discounts and offers
• Coconut oil wellness tips
• Seasonal promotions

Customers can unsubscribe from marketing communications at any time through the provided unsubscribe option or by contacting support.

8. Customer Rights

Customers have the right to:

• Access their personal information
• Request correction of inaccurate information
• Request deletion of their data (subject to legal obligations)
• Opt out of promotional communications

Requests can be made through our official support channels.

9. Children's Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will become effective immediately upon posting on the website. Customers are encouraged to review this page periodically for updates.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us through our official support channels.

We are committed to protecting your privacy and ensuring a safe shopping experience.